Refund & Cancellation

1. Overview

This policy manages expectations for custom software development work. Due to the bespoke nature of our services, standard consumer "cooling-off" periods typically do not apply to goods made to specification.

2. Non-Refundable Deposits

All projects require a deposit (typically 50%, or as specified in the Statement of Work) before work commences. This deposit is non-refundable as it covers initial resource allocation, onboarding, and project planning.

3. Cancellation by Client

• Prior to Work: If cancelled before any work has started, a refund of the deposit may be granted at our discretion, minus a 10% administration fee.
• During Development: Clients may cancel an ongoing project at any time with 30 days' written notice. The Client will be liable for all work completed up to the end of the notice period.

4. Refund Eligibility

Refunds are only considered under the following circumstances:

• The software is materially defective or fails to meet the agreed specifications.
• We are unable to remedy the reported defect within 14 business days of notice.
• A technical failure makes the software materially non-functional.

Note: "Change of mind" is not a valid reason for a refund once work has commenced.

5. Processing

Approved refunds will be processed via the original payment method within 15 business days.

6. Maintenance & Support

For maintenance retainers, cancellation requires a 30-day notice period. No refunds are provided for partial months already paid.